Client Performance Partner
iProspect are looking for an experienced digital Client Performance Partner to lead a portfolio of blue chip clients. You’ll use your experience to set the direction for the group and ensure stability, growth and the general happiness of the client base is maintained whilst your direct reports run the day to day activities in their integrated channel teams. The overall aim is to grow your client relationships from being transactional to being transformational.
As the lead, you will be responsible for senior client relationships across the portfolio, mapping interaction with key influencers and identifying the right time to further the iProspect and DAN (Dentsu Aegis Network) relationships with these brands. You’ll be a key figure in developing and nurturing senior relationships across the Network and work closely with the leads in Carat so you’ll need to put your expert networking skills to good use and push your teams to do the same to ensure everyone understands the full DAN proposition.
You’ll need to understand and prioritise the commercial considerations within your portfolio and will be expected to work closely with the Commercial Director and Finance to monitor delivery of service per contractual requirements and the performance of the pod in relation to cost/income targets. You will also be responsible for development of our products, coordinating with our specialist product teams and other portfolio leads on rollout of new technology and opportunities for clients.
In addition to the client and commercial focuses, you’ll be both a manager and leader too. Directly you’ll have 3 – 5 reports, whilst indirectly you’ll be responsible for the direction of circa 45 people. We’re expecting someone to lead by example, and whilst you won’t be asked to do the day to day work, you’ll need to be able understand it and talk people through it so you’ll have to have a holistic view on Owned, Bought and Earned media to be credible.
The Ideal Candidate
You’ll really enjoy managing a team,helping them develop and using your management skills to create excellent team morale to facilitate strong working relationships both internally and externally. Celebrate team wins and share losses and lessons along the way.
Above all, we’re looking for someone who can embrace and help drive iProspect’s culture. From sports teams to fitness regimes, quiz nights to regular office socials or fundraisers. Whatever it might be, come and contribute.
We can’t emphasise enough it’s as much about attitude as ability, be brave, be curious and don’t be afraid to allow yourself to fail (as long as you learn from it) and you’ll be a success in the role. We want someone who wants to naturally grow your influence and reputation and get pulled into plenty more things across the network rather than wait to be told what to do.
We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.
About the Company
While iProspect’s passion is business performance, our reward is knowing it makes a difference, seeing results we deliver for our clients every day. Last year alone we tracked and harnessed more than 100 billion unique digital data signals, delivered more than 700m visits to clients’ sites/ apps, and generated more than 25m unique sales. This contributed more than £1billion of spend to the UK economy.
Part of the Dentsu Aegis Network family, iProspect is a global, award-winning performance marketing agency with a connected network of 83 offices across 53 countries. A critical marketing partner for our clients, we deliver transformative business outcomes. Our talented specialist teams across the UK & Ireland drive business performance for clients including: Sky, Kellogg's, John Lewis, Diageo, Eurostar, ASOS, Microsoft, The Economist to ensure that they win in today's digital economy.