Job Introduction

Reporting to the Team Leader, work as part of a highly skilled team providing facilities management services to include Guest Services, ensuring the highest of standards and a safe, comfortable and fit for purpose environment is maintained for clients, staff and guests.

Role Responsibility

• Meet and greet all visitors by providing a 'five star' welcome by standing to greet all external visitors. Maximising service excellence in customer care by encouraging the use of visitor names as appropriate during conversation.
• Advice hosts of visitor arrivals and making sure that all visitor details are recorded where appropriate.
• Deal with queries in a knowledgeable and professional manner and use tablets (iPad) within the reception area as appropriate.
• Expedite the satisfactory resolution of any complaints or problems that may arise promptly, seeking guidance from the Team Leader where necessary.
• Ensure telephone calls from visitors and occupiers are answered in a friendly, timely and professional manner
• Ensure that any maintenance issues within the reception and/or lift lobby are reported to onsite maintenance or similar.
• Adhere to the sites security procedures and regulations as set out by management.
• Keep all relevant reception spreadsheets up to date, including sending out daily information to staff and security.
• Become fully competent with the audio-visual equipment located in meeting rooms and checking that all video conferencing rooms are setup and ready to be used. Test VC equipment daily.
• Book meeting rooms and arrange catering as required, assisting the catering team when necessary.
• Manage taxi and courier accounts, ensuring correct authorisation procedures and complied with supporting paperwork.
• Take responsibility of the cleanliness and maintenance of the reception area.
• Project a positive image, attitude and behaviour to internal & external visitors, potential clients, suppliers and colleagues.  Build professional relationships and look to exceed expectations.

People

• Ensure all new starters are trained/re-trained on procedures as required.
• Communicate and influence all levels of people across the business and assist other team members in doing so. Demonstrating excellent team working skills. 
• Lead by example and understand the importance of working together, sharing responsibilities and promoting team spirit. Recognised as a committed team player.
• Accountable for the presentation of self, whilst ensuring professionalism is maintained always.