Our vacancies

Search Jobs  

Receptionist

Job Introduction

Reporting to the Team Leader, work as part of a highly skilled team providing facilities management services to include Guest Services, ensuring the highest of standards and a safe, comfortable and fit for purpose environment is maintained for clients, staff and guests.

Role Responsibility

  • Meet and greet all visitors by providing a 'five star' welcome by standing to greet all external visitors. Maximising service excellence in customer care by encouraging the use of visitor names as appropriate during conversation.
  • Advice hosts of visitor arrivals and making sure that all visitor details are recorded where appropriate.
  • Deal with queries in a knowledgeable and professional manner and use tablets (iPad) within the reception area as appropriate.
  • Expedite the satisfactory resolution of any complaints or problems that may arise promptly, seeking guidance from the Team Leader where necessary.
  • Ensure telephone calls from visitors and occupiers are answered in a friendly, timely and professional manner
  • Ensure that any maintenance issues within the reception and/or lift lobby are reported to onsite maintenance or similar.
  • Adhere to the sites security procedures and regulations as set out by management.
  • Keep all relevant reception spreadsheets up to date, including sending out daily information to staff and security.
  • Become fully competent with the audio-visual equipment located in meeting rooms and checking that all video conferencing rooms are setup and ready to be used. Test VC equipment daily.
  • Book meeting rooms and arrange catering as required, assisting the catering team when necessary.
  • Manage taxi and courier accounts, ensuring correct authorisation procedures and complied with supporting paperwork.
  • Take responsibility of the cleanliness and maintenance of the reception area.
  • Project a positive image, attitude and behaviour to internal & external visitors, potential clients, suppliers and colleagues.  Build professional relationships and look to exceed expectations.

People

  • Ensure all new starters are trained/re-trained on procedures as required.
  • Communicate and influence all levels of people across the business and assist other team members in doing so. Demonstrating excellent team working skills. 
  • Lead by example and understand the importance of working together, sharing responsibilities and promoting team spirit. Recognised as a committed team player.
  • Accountable for the presentation of self, whilst ensuring professionalism is maintained always.
Apply

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.