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Account Manager

Please Note: The application deadline for this job has now passed.

Package Description


icuc.social is the world’s largest full service social media management company.

We provide safety, understanding and connection for our clients through our service offering of strategy, insight, engagement, moderation and content.

We are 600 people in 35 countries working for over 200 clients 24/7.

Sony, Microsoft, BBC, Honda, Coca-Cola, Starbucks, IKEA, Disney, and L’Oréal are just some of the brands that trust us to manage their social media activity.

360i is the partner agency of ICUC, as such you will find yourself working across both brands in a seamless manner.


The Account Manager you are at the front line, ensuring our clients’ needs are met and that we are delivering the best service possible at all times.

You will work closely with our Community Management, Insights and Creative teams to provide your clients best-in-class service, building long-term client relationships in order to grow and develop each account.

You also need to be a strategic thinker whose knowledge of social best practice and emerging tech and trends will be at the heart of your ability to respond creatively to client briefs, aiming to become their go-to social experts.

Our Account Managers work across a diverse set of accounts; from full-scale, long-term projects for global brands such as Sony and L’Oreal, to smaller-scale campaigns for organisations such as the BFI and Macmillan. These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement and creative strategies.


  • You must have account management experience with responsibility for major brands, operating as a primary client contact and working with senior client stakeholders.
  • You will be able to demonstrate a passion for all things social.
  • Proven ability to work across a number of clients with diverse social media management needs.
  • Extensive experience of community engagement and social media management for high-profile clients.
  • Experience in managing a team.


We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

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