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Please Note: The application deadline for this job has now passed.

Job Introduction

Reporting to the Team Leader, work as part of a highly skilled team providing facilities management services to include Guest Services, ensuring the highest of standards and a safe, comfortable and fit for purpose environment is maintained for clients, staff and guests.

Role Responsibility

  • Meet and greet all visitors by providing a 'five star' welcome by standing to greet all external visitors. Maximising service excellence in customer care by encouraging the use of visitor names as appropriate during conversation.
  • Advice hosts of visitor arrivals and making sure that all visitor details are recorded where appropriate.
  • Deal with queries in a knowledgeable and professional manner and use tablets (iPad) within the reception area as appropriate.
  • Expedite the satisfactory resolution of any complaints or problems that may arise promptly, seeking guidance from the Team Leader where necessary.
  • Ensure telephone calls from visitors and occupiers are answered in a friendly, timely and professional manner
  • Ensure that any maintenance issues within the reception and/or lift lobby are reported to onsite maintenance or similar.
  • Adhere to the sites security procedures and regulations as set out by management.
  • Keep all relevant reception spreadsheets up to date, including sending out daily information to staff and security.
  • Become fully competent with the audio-visual equipment located in meeting rooms and checking that all video conferencing rooms are setup and ready to be used. Test VC equipment daily.
  • Book meeting rooms and arrange catering as required, assisting the catering team when necessary.
  • Manage taxi and courier accounts, ensuring correct authorisation procedures and complied with supporting paperwork.
  • Take responsibility of the cleanliness and maintenance of the reception area.
  • Project a positive image, attitude and behaviour to internal & external visitors, potential clients, suppliers and colleagues.  Build professional relationships and look to exceed expectations.


  • Ensure all new starters are trained/re-trained on procedures as required.
  • Communicate and influence all levels of people across the business and assist other team members in doing so. Demonstrating excellent team working skills. 
  • Lead by example and understand the importance of working together, sharing responsibilities and promoting team spirit. Recognised as a committed team player.
  • Accountable for the presentation of self, whilst ensuring professionalism is maintained always.

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